1. In the context of managerial communication, which of the following best describes the term 'noise'? a) The physical sounds in the environment b) Distractions related to technology c) Any interference that distorts the message d) The use of jargon in conversation Answer: c) Any interference that distorts the message Rationale: In communication theory, 'noise' refers to any external or internal interference that disrupts the clarity of the message being transmitted. 2. What is the primary purpose of feedback in the communication process within business organizations? a) To express dissatisfaction with a message b) To confirm understanding or to seek clarification c) To evaluate employee performance d) To provide legal documentation Answer: b) To confirm unders