C815 HIM 4511
Quality & Performance Management
& Methods
OA READINESS EXAM
Q & S
©2024/2025
1. Which of the following is most closely associated with
the Deming Cycle in Quality Management?
 - a) Plan, Do, Check, Act
 - b) Measure, Analyze, Improve, Control
 - c) Prepare, Implement, Evaluate, Adjust
 - d) Initiate, Execute, Close, Assess

 Answer: a) Plan, Do, Check, Act
 Rationale: The Deming Cycle, or PDCA, is a four-step
model for carrying out change and continuous
improvement.
2. In Lean methodology, what is the primary focus for
reducing waste?
 - a) Employee Satisfaction
 - b) Customer Perspective
 - c) Financial Performance
 - d) Time Efficiency

 Answer: b) Customer Perspective
 Rationale: Lean focuses on adding value from the
customer's standpoint, eliminating activities that don't add
value.
3. Which technique is generally used to identify the root
cause of a problem in a process?
 - a) SWOT Analysis
 - b) Fishbone Diagram
 - c) Gantt Chart
 - d) PEST Analysis