1. Multiple Choice: Which organizational theory best explains the need for structured communication channels in healthcare settings? a) Chaos Theory b) Complexity Science c) Contingency Theory d) Systems Theory Answer: d) Systems Theory Rationale: Systems Theory emphasizes the importance of understanding the interrelationships within healthcare organizations and the need for structured communication channels to effectively manage complex patient care. 2. Fill-in-the-Blank: __________ is a strategic approach in healthcare that involves continuous improvement of processes to enhance patient care. Answer: Quality Improvement (QI) Rationale: Quality Improvement (QI) is essential in healthcare to ensure that patient care processes are continually assessed and improved for efficiency and effectiveness.