A client wants to give you an enrollment application on October 1 before the beginning of the Annual

Election Period because he is leaving on vacation for two weeks and does not want to forget about

turning it in. What should you tell him? - Correct answer You must tell him you are not permitted to

take the form. If he sends the form directly to the plan, the plan will process the enrollment on the

day the Annual Election Period begins.

ABC is a Medicare Advantage (MA) plan sponsor. It would like to use its enrollees' information to

market non-health related products such as life insurance and annuities. Which statement best

describes ABC's obligation to its enrollees regarding marketing such products? - Correct answer b.

It must obtain a HIPAA compliant authorization from an enrollee that indicates the plan or plan

sponsor may use their information for marketing purposes.

Agent Daniel Webber has properly set up a sales appointment to meet with client Edward Young at

Agent Webber's office. At the agreed upon appointment time, Mr. Young arrives with his elderly

neighbor - Clara Burton, who wants to learn about her Medicare Advantage options. What should

Agent Daniel Webber do? - Correct answer

Agent John Miller is meeting with Jerry Smith, a new prospect. Jerry is currently enrolled in Medicare

Parts A and B. Jerry has also purchased a Medicare Supplement (Medigap) plan which he has had for

several years. However, the plan does not provide drug benefits. How would you advise Agent John

Miller to proceed? - Correct answer Tell prospect Jerry Smith that he should consider adding a

standalone Part D prescription drug coverage policy to his present coverage.

Agent Martinez wishes to solicit Medicare Advantage prospects through e-mail and asks you for

advice as to whether this is possible. What should you tell her? - Correct answer Marketing

representatives may initiate electronic contact through e-mail but an opt-out process must be

provided.

Edna, Felix, George, and Harriet are Medicare beneficiaries. Edna lives in an area that has suffered

from major flooding that has been declared a major disaster by both the Federal government and

her state. As a result of dealing with the flooding issues and being evacuated from her home, Edna

missed her chance to enroll in MA during her Initial Coverage Election Period. Felix lives in an area

with a Medicare Advantage plan with a 4-star rating that he would like to join. George dropped his

Medigap policy six months ago when he first enrolled in a Medicare Advantage plan. He now wants

to return to Original Medicare. Harriet has recently developed diabetes and would like to enroll in a

Medicare Advantage plan that focuses on care for those with that disease. Which, if any, of these

individuals would qualify for a special election period (SEP)? - Correct answer Edna would qualify for