aPHR Certification Study Guide (2025/2026)
Human Resource Managment (HRM) - Answer-HRM consists of an organization's
"people practices" - the policies, practices, and systems that influence employees'
behavior, attitudes, and performance.
Explain how HRM contributes to an organization's performance - Answer-Through its
practices or process, The HRM influences who works for the organization and how
those people work. These human resources, if well managed, have the potential to be a
source of sustainable competitive advantage, contributing to basic objectives such as
quality, profits, and customer satisfaction.
HRM Process/ practices - Answer-1) Analysis and Design of work
2) HR planning
3) Recruitment
4) Selection
5)Training and development
6)Compensation
7)Performance Management
8) Employee Relations
Human Capital - Answer-An Organization's employees, described in terms of their
training, experience, judgement, intelligence, relationships, and insight.
Human Resources qualities valuable to the success of organizations - Answer-1)
Human Resources are VALUABLE- high-quality employees provide a needed service
as they perform many critical functions.
2) Human Resources are RARE- a person with high levels of the needed skills and
knowledge is not common
3) Human Resources CANNOT BE IMITATED -
4) Human Resources have NO GOOD SUBSTITUTES
High Performance Work System - Answer-An organization in which technology,
organizational structure, people, and processes work seamlessly to give an organization
an advantage in the competitive environment.
Maintaining a High-Performance Work System may include: - Answer--Development of
training programs
-Recruitment of people with new skill sets
- Establishment of rewards for such behaviors as team work, flexibility, and learning
Ratio of HR employees to total employees - Answer-2 full time HR staff persons for
every 100 employees on payroll.
In small organizations the ratio is much higher