HR Operations - ANSWER-Services provided by an HR department to the organization's operations. Administrative services, recruitment, employee relations, legal compliance, policy development, compensation and benefits, training and development, and safety. Transformational HR - ANSWER-Delivering strategy and change Transactional HR - ANSWER-dealing with a wide range of administrative and operational tasks in support of the organization Body of Knowledge Statements for the HR Operations Functional Area - ANSWER-- Organizational strategy and its connection to mission, vision, values, business goals, and objectives - Organizational culture (traditions, unwritten procedures) - Legal and regulatory environment - Confidentiality and privacy rules that apply to employee records, company data, and individual data - Business functions (for example, ADA , EEO, progressive discipline) - HR Metrics (cost per hire, number of grievances) - Tools to compile data (spreadsheets, statistical software - Methods to collect data (surveys, interviews, observations) - Reporting and presentation techniques (histogram, bar chart) - Impact of technology in HR (social media, monitoring software, biometrics) - Employee records management (electronic/paper, retention, disposal) - Statutory reporting requirements (OSHA, ERISA, ACA) - Purpose and function of human resource information systems (HRIS) - Job classifications (exempt, nonexempt, contractor) - Job analysis methods and job descriptions - Reporting structure (matrix, flat) - Types of external providers (recruitment firms, benefits brokers, staffing agencies) - Communication techniques (written, oral, e-mail, passive, aggressive) Laws and Regulations - ANSWER-Three major legal compliance domains impact all levels of organizational management: - Equal Opportunity - Affirmative Action - Sexual Harassment HR Functions - ANSWER-Some of the functions of an HR department are personnel sourcing, hiring, training, skill development, benefits administration, and compliance This study source was downloaded by 100000835004878 from CourseHero.com on 01-08-2023 01:52:06 GMT -06:00 https://www.coursehero.com/file/185715435/APHR-Exam-2022docx/ with applicable national, regional and local laws. HR is responsible for attracting, training, and maintaining the safety of the employees of the company. Staffing and Employment - ANSWEREmployment - ANSWERCo-Employment - ANSWEREmployee Relations - ANSWERRecords Management - ANSWERCompensation and Benefits - ANSWERTraining and Development - ANSWERHealth, Safety and Security - ANSWERHR Research - ANSWERHR Generalist - ANSWERHR Specialist - ANSWERHR Manager, Director or Officer - ANSWERHR Support System - ANSWERHR Education and Certification - ANSWERHR Networking - ANSWEROrganizational Accountability - ANSWERMultifunctional HR Department - ANSWERSole HR Practicioner - ANSWERHR Call Center Operations - ANSWEROrganizational Strategy - ANSWERMission - ANSWERVision - ANSWERThis study source was downloaded by 100000835004878 from CourseHero.com on 01-08-2023 01:52:06 GMT -06:00 https://www.coursehero.com/file/185715435/APHR-Exam-2022docx/ Values - ANSWERGoals and Objectives - ANSWEROrganizational Culture - ANSWERTradition - ANSWERUnwritten Procedures - ANSWE