1. Which of the following is NOT a key element of process management? A) Identifying key activities B) Reducing waste C) Maximizing efficiency D) Ignoring customer feedback Answer: D) Ignoring customer feedback Rationale: Process management involves identifying key activities, reducing waste, and maximizing efficiency in order to improve overall operations. Ignoring customer feedback would go against the goal of continuous improvement in business processes. 2. What is the primary goal of logistics management? A) Maximizing profits B) Minimizing costs C) Maximizing efficiency D) Minimizing customer satisfaction Answer: C) Maximizing efficiency Rationale: The primary goal of logistics management is to maximize efficiency in the supply chain by minimizing costs, improving customer satisfaction, and ultimately increasing profits. 3. Which of the following is a key factor to consider when designing an effective operations strategy? A) Supplier relationships B) Employee satisfaction C) Cost control D) All of the above Answer: D) All of the above Rationale: Designing an effective operations strategy involves considering