Patient satisfaction scores in the emergency department (ED) have shown a downward trend over the past three quarters. As a clinical nurse leader (CNL) in the ED, your focus is to: Create a script for the triage nurse in welcoming the patient Assign a volunteer to welcome patients to the hospital Write a letter of apology to each dissatisfied patient ANS C: Client care outcomes are a measure of quality practice. CNLs must know how to compare desired outcomes that will improve safety, effectiveness, timeliness, efficiency, quality, and the degree to which they are client centered.

No comments found.

This item has not received any review yet.

No Questions / Answers added yet.

Add To Cart

Buy Now