CPPM AAPC Review 2023 new course update with actual exam solution

CPPM AAPC Review 2023 new course update

with actual exam solution

Which are good options when initiating a difficult conversation? - ANS Ask: Is this a good time

to talk?; Prepare a short statement in advance that gets right to the point, Empathize with the

person, Sympathize with the person.

Which is an effective response when a provider is complaining about how hard it is to use the

new EMR system the owners of the practice selected? - ANS This is a major change. I'll do my

best to show you how it works.

What is the best description of an office manager? - ANS Focuses on tactical activités and often

have amore directive and controlling appeal AND manages the activities of others.

The difference between efficiency and effectiveness is: - ANS Efficiency is doing things right

while effectiveness is doing the right things.

Staff accountability is best achieved by: - ANS Assigning object goals; assigning measurable

goals; define the responsibility for tasks.

When should the staff obtain a photocopy of the patients insurance card? - ANS When the

patient arrives for their appointment

Which of the following is the best example of communicating in a difficult conversation? - ANS

Let the person know, "I understand how you feel."

Which of the following are benefits of using a mid-level provider? - ANS Improved revenue;

improved patient satisfactions; greater access to care for patients.

An established patient did not keep her scheduled appointment. There is or record that she

called to cancel or reschedule. This is her third "No show" in one year. Based on the No-show

policy, which of the following process should be followed? - ANS Suspend services temporarily.

Which of the following is a road-block to active listening? - ANS Give advice that is not asked for

What is the best way to handle a verbal attack? - ANS Listen

Which of the following includes the payment amount and denial explanations for claims

submitted. - ANS Explanation of Benefits (EOB)

Your office recently installed a new phone system. Training was provided to the staff and the

physicians. One of the physicians can't seem to get the hang of it and is continually

disconnecting his calls. He calls you into his office and blames you for the faulty phone system

and his inability to learn how to use it. Using good communications skills, you would" - ANS Be

quiet and listen to all his concerns

Which of the following services would bet the most profitable and efficient use of mid-level

provider in a. physician's office and meets incident-to rules? - ANS Sees established patient for

follow-up visits of established conditions.

A patient is returning today for her second injection of denosumab for postmenopausal

osteoporosis. To achieve the best staff efficiency which of the following staff members should

perform the injection? - ANS Medical Assistant

Which providers may write prescriptions? - ANS Physician's Assistant; Nurse Practitioner

P is hired by a cardiology practice to help see patients in the hospital. The PA performs all the

rounds and notifies the physician on call if there are any patients that need to be seen by a

physician. Is it appropriate to bill for the PAs services as incident-to? - ANS No, incident to

services are not covered in a hospital setting - they can only be billed in the office setting or in a

patient's home.

Which of the following support staff is typically not found in an outpatient physician practice? -

ANS CNA

Leadership and management have different characteristics. What is more representative of a

leader? - ANS Inspire and motivate employees.

One of the specialists walks into your office without knocking, sits down in the chair across from

you, leans forward and begins berating you for the way you handled a recent office situation.

What body language would you use to show you are listening and ready to discuss his

complaint? - ANS Stay seated and lean forward

What is not reported by evaluation nd management codes? - ANS Physical therapy evaluations

= E/M services are reported for visits made by physicians or other qualified healthcare

providers in the office, hospital, and nursing home.

Electronic health records guide a provider to select E/M codes based on the number of

elements documented. What does this leave out that causes a potential compliance risk? - ANS

Medical Necessity

You are tasked with hiring an employee with inpatient coding experience. Which code set will

they need to understand for inpatient procedures? - ANS ICD-10-PCS