1. Which of the following is an example of active listening in patient

communication?

a) Interrupting the patient to share similar experiences.

b) Providing immediate solutions or advice without fully

understanding the patient's concerns.

c) Maintaining eye contact and nodding to show understanding and

interest.

d) Finishing the patient's sentences to show empathy.

Answer: c) Maintaining eye contact and nodding to show

understanding and interest.

Rationale: Active listening involves giving full attention to the

speaker and showing genuine interest through non-verbal cues like

eye contact and nodding.

2. Effective communication with patients includes:

a) Using medical jargon to demonstrate professionalism.

b) Speaking loudly and rapidly to ensure the patient hears and

understands.

c) Adapting communication style to the patient's language, cultural

and cognitive abilities.

d) Providing limited information to avoid overwhelming the patient.

Answer: c) Adapting communication style to the patient's language,

cultural, and cognitive abilities.

Rationale: Effective communication requires tailoring the