1. What strategy is most effective for reducing patient wait times and subsequently increasing patient satisfaction scores? A. Implementing advanced scheduling systems B. Hiring more staff C. Extending office hours D. Offering virtual consultations Answer: A. Advanced scheduling systems can optimize appointment times and reduce bottlenecks, directly enhancing patient experience. 2. Which financial metric should be prioritized to improve a healthcare facility's profitability? A. Employee overtime payments B. Patient service revenue C. Supply chain costs D. Utility expenses Answer: B. Focusing on patient service revenue can lead to improved financial performance as it directly correlates with the core services provided. 3. In the context of Revenue Cycle Management (RCM), what does 'clean claim rate' refer to? A. The percentage of claims paid on the first submission B. The rate of denied claims C. The speed of processing a claim D. The accuracy of patient data Answer: A. A high clean claim rate indicates efficiency in RCM, leading to better financial performance due to fewer denials and rework. 4. How can patient feedback be effectively utilized to improve service quality? A. By conducting annual surveys B. By implementing a real-time feedback system C. By ignoring negative feedback D. By only focusing on positive feedback Answer: B. A real-time feedback system allows for immediate action and continuous improvement in service quality. 5. What is the impact of value-based care on patient experience?