1. What is the primary goal of Human Capital Management (HCM) in a healthcare setting? A) Maximizing profitability B) Enhancing patient care C) Reducing operational costs D) Increasing service offerings Answer: B) Enhancing patient care Rationale: The primary goal of HCM in healthcare is to improve patient care outcomes by effectively managing the workforce, ensuring that staff are well-trained, motivated, and equipped to provide high-quality care. 2. Which HCM strategy is most effective for retaining skilled nursing staff? A) Competitive salaries B) Flexible scheduling C) Professional development opportunities D) All of the above Answer: D) All of the above Rationale: A combination of competitive salaries, flexible scheduling, and professional development opportunities is most effective in retaining skilled nursing staff by addressing financial, work-life balance, and career growth needs. 3. How does diversity and inclusion within the nursing team impact patient care? A) It has no significant impact B) It can lead to communication issues C) It enhances understanding of patient needs D) It increases operational costs Answer: C) It enhances understanding of patient needs Rationale: Diversity and inclusion in the nursing team enhance patient care by bringing varied perspectives and experiences, which can lead to a better understanding of patient needs and more personalized care. 4. In the context of HCM, what does 'talent acquisition' refer to? A) Disciplinary actions B) Recruitment and hiring processes