1.In launching a new information system, the greatest risk occurs when a company ________ - Answer- tries to decide how the system will be implemented before determining what the system is supposed to do. 2.For complex operations, analysts apply computer-based modelling tools that use a standard language called______ - Answer- business process modelling notation (BPMN) 3.Transaction processing (TP) systems ______ - Answer- process data generated by day to day business operations. 4.In a typical company organisational model, top managers - Answer- develop longrange plans, called strategic plans, which define the company's overall mission goals 5.What name is given to a systems development technique that tests systems concepts and provides an opportunity to examine input, output and user interfaces before final decisions are made? - Answer- Prototyping 6.The _____ method of developing systems stresses team interaction and reflects a set of community-based values. - Answer- agile/adaptive Because it focuses on processes that transform data into useful information, structured analysis is called________technique - Answer- A process-centred 7.What phase of the system development life cycle (SDLC) is focused on building a logical model of the new system? - Answer- Systems and analysis phase 8.__________provides vital protection and maintenance services for system software and hardware, including enterprise computing systems, networks, transaction processing systems and corporate IT infrasturcture - Answer- Systems support and security 9.During strategic planning, top managers ask a series of questions that is called a _______ analysis because it examines a company's strengths, weaknesses, opportunities and threats - Answer- SWOT 10._______ is an example of discretionary project - Answer- Creating a new user report 11.Projects where management has no choice in implementing them are called_____ - Answer- discretionary 12.A survey _____, generally takes less time, and can involve a broad cross-section of people - Answer- not as flexible as a series of interviews, but it is less expensive 13.In ______, team members prepare the lunge at each other to achieve their objectives - Answer- a scrum 14.When studying an information system, examples of actual documents should be collected using a process called____ - Answer- sampling 15.When preparing a representative sample from a list of 200 customers who complained about errors in their statements, a_____ could ensure the samples is balanced geographically by selecting five customers from each of the four zip codes - Answer- stratified sample 16.When preparing a representative sample from a list of 200 customers who complained about errors in their statements, a_____ might select any 20 customers - Answer- random sample 17.although the traditional model of software acquisition still accounts for more software acquisition, a new model, called _______, is changing the picture dramatically - Answer- Software as a services 18.Some industry leaders predict that _____Computing will offer an overall online software and data environment supported by supercomputer technology - Answercloud 19.A firm that offers outsourcing solutions is called a ________provider - Answerservice 20.Some firms offer ____, which provide powerful web-based support for transactions such as order processing, billing, and customer relationship management. - Answer- IBS 21.Reports that trace the entry of and changes to critical data values are called ______ and are essential in every system. - Answer- audit trails 22.What is the name given to software that controls the flow of data, provides data security and manages network operations? - Answer- System 23.Systems analysts use a process called _______ to represent company operations and information needs - Answer- business process modelling 24.An overview that describes a company's overall functions, processes, organization, products, services, customers, suppliers, competitors, constraints and future direction is called a business - Answer- profile 25.In a typical company organisational model, middle managers __________ - Answer- provide direction, necessary resources, and performance feedback to supervisors and team leaders. 26.What phase of the system development life cycle (SDLC) does the IT staff maintains, enhances and protect the system? - Answer- Systems support and security