1. What is the first step in the investigation procedure for a floor covering

issue?

A) Identifying the type of floor covering

B) Interviewing the client about the issue

C) Examining the affected area

D) Reviewing the manufacturer's specifications

Answer: C) Examining the affected area. Rationale: The initial

examination helps to identify visible issues and determine the scope of the

investigation.

2. Which tool is essential for measuring the moisture content in floor

coverings?

A) pH meter

B) Moisture meter

C) Infrared camera

D) Hygrometer

Answer: B) Moisture meter. Rationale: Moisture meters are specifically

designed to measure the moisture content in various materials, including

floor coverings, which is critical for assessing potential damage or the

cause of failure.

3. When investigating a carpet discoloration complaint, what should be

assessed first?

A) The carpet's dye lot

B) The history of cleaning products used

C) The presence of sunlight or UV exposure

D) The carpet's installation date

Answer: B) The history of cleaning products used. Rationale: Cleaning

products can cause discoloration; understanding their use is essential for

determining the cause of the issue.

4. In the context of floor covering failures, what does 'delamination' refer

to?

A) The separation of a carpet's layers

B) The peeling of a laminate's top layer

C) The cracking of ceramic tiles

D) The warping of hardwood floors