A tutor support website has been created by the authors at: www.servops.net. This site contains slides, video commentaries, case studies and other resources to support your teaching. Use of site requires you to register. Please be patient during the registration process. For obvious reasons we need to check that tutors are bona fide. If a tutor has an existing login and password to the servops site for fourth edition, then that login will work for the new servops site. This instructor’s manual in pdf form is a more portable, but much simplified version of the resources on the website. The purpose of the manual is to provide you with a basic set of resources to help you make best use of the text. In this document you will find answers to the following, organised by chapter: Answers to end-of-chapter discussion questions Each chapter contains end-of-chapter discussion questions. These pages will provide answers and teaching notes for the questions, and in some instances, PowerPoint slides to help debrief the questions. Information on case exercises At the end of every chapter there is a short, focused case study. These pages will provide detailed notes about how to teach and get the most out of each case study. Additional PowerPoint slides have been included in the PowerPoint packs (see below). PowerPoint slides The figures in the book have been reproduced as PowerPoint slides in a form that you can develop and amend to fit with your style of presentation. We have also included some of the slides that can be used to debrief the end-of-chapter case studies. The slides can be downloaded with this instructor’s manual, or from servops.net. Comments If you have any comments about this fifth edition, we would be pleased to hear from you. Please