MGMT 330 Exam 2
_____ is the act of determining the organization's goals and the means for achieving
them.
Planning
Which of the following is not a step in the organizational planning process?
Plan Marketing tactics
Sherry is a first-line supervisor at Rooftop Corporation. She is most concerned with
which level of goals?
Operational goals
A statement that identifies distinguishing characteristics of an organization is known as
a(n):
Mission statement
Silver Star Automobiles holds monthly planning and operational reviews to ensure that it
is on track for meeting organizational goals. This involves which stage of the
organizational planning process?
Monitoring and Learning
Darren set goals for each of his employees. Each employee ended up with at least
twenty-five goals. This process violates which of the following criteria for effective
goals?
Covers key result areas
High Fence Corporation is currently implementing an MBO program. Managers and
employees jointly set objectives and develop action plans, and goal achievement is
evaluated on an annual basis. High Fence is missing which major activity that must
occur in order for MBO to be successful?
Reviewing process
Jerrica, a finance manager at LRV industries, is asked by her boss to develop a plan in
the event that company sales drop by 20 percent or more. This type of plan is known as
a _____.
Contingency Plan
After Sunshine Systems merged with RTD Enterprises, company executives noticed
that due to increased employee collaboration between the two units, costs were down
and revenues increased within both areas. This is an example of what business
phenomenon?