1. Which of the following is NOT a force that affects performance

outcomes within health care organizations?

a. Technological advancements

b. Government regulations

c. Socioeconomic factors

d. Competitive market dynamics

Answer: c. Socioeconomic factors

Rationale: While socioeconomic factors may have some indirect impact

on health care organizations, they are not typically considered as direct

forces that affect performance outcomes within such organizations.

2. Which trend is likely to have the greatest impact on health care

organizations in the next decade?

a. Shifting demographics

b. Increasing patient expectations

c. Advances in medical technology

d. Escalating health care costs

Answer: c. Advances in medical technology

Rationale: Advances in medical technology are expected to bring

significant changes in how health care organizations operate, leading to

improved patient outcomes and higher efficiency in delivering care.

3. High reliability health care organizations prioritize which of the

following principles?

a. Cost reduction at all costs

b. Maximization of profits

c. Employee empowerment and engagement

d. Patient volume and throughput

Answer: c. Employee empowerment and engagement

Rationale: High reliability health care organizations understand that

engaged and empowered employees are more likely to identify and

prevent errors, leading to improved patient safety and outcomes.