1. QSEN: Answer Quality and safety education for nurses -Knowledge, Skills, Attitudes. - Patient Centered care. - Teamwork and Collaboration. -Evidenced Based Practice - Quality Improvement - Safety - Informatics 2. HCAHPS: Answer Hospital Consumer Assessment of Healthcare Providers and Systems. - Centers for Medicare and Medicaid 3. Patient Satisfaction: Answer - HCAPS - Survey - National - Standardized - Publicly Reported 4. HCAHPS Movements: Answer - Communication, Pain control, Timeliness of care, Dis- charge Instructions, Hospital Cleanliness andTreatment with Courtesy and Respect. - Incentives for hospitals to improve quality of care. 5. Clinical Reasoning: