Question 1 refers to a situation where the end-user is logged in to the information system but is unable to enter or process data. Answer Selected Answer: Freezing Correct Answer: Evaluation Method Correct Answer Exact Match Freezing 2 out of 2 points Respons e Feedbac k: Rationale: Freezing refers to a situation where the end-user is logged in to the information system but is unable to enter or process data. Possible causes include: --workstation malfunction --computer network overload --order queue processing issue --system crash. Depending on the root cause, a freeze may be a momentary slowdown or a more serious problem resulting in downtime. Training content should include basic troubleshooting guidelines and information about how to report a problem to the information systems help desk. Cognitive Level: Understanding Integrated Process: Teaching and Learning Client Need: Safe Effective Care Environment Client Need Sub: Management of Care ● Question 2 Which of the following describes the philosophical differences between the trainer's and educator's role? Answer Selected Answer: Trainers focus on behavior change through skill acquisition while concentrate on learning, thinking, and problem solving as a way to change behavior. 2 out of 2 points Correct Answer: Trainers focus on behavior change through skill acquisition while concentrate on learning, thinking, and problem solving as a way to change behavior. Answer Feedbac k: Rationale: The philosophical differences between the trainer and educator are that trainers rely on behavioral psychology which focuses on behavior change through skill acquisition while educators rely on cognitive psychology which concentrates on learning, thinking, and problem solving as a way to change behavior. Cognitive Level: Understanding Integrated Process: Teaching and Learning Client Need: Safe Effective Care Environment Client Need Sub: Management of Care ● Question 3 The information system life cycle can be divided into four phases that cover the life span of information systems. Which of the following answers best describes the end of the relationship? Answer Selected Answer: There is no end to the life cycle. Correct Answer: There is no end to the life cycle. 2 out of 2 points Answer Feedbac k: Rationale: The system life cycle can be divided into four phases that cover the life span of information systems. The relationship between these phases is circular in nature, because needs assessment and evaluation are ongoing processes. Cognitive Level: Understanding Integrated Process: Communication and Documentation Client Need: Safe Effective Care Environment Client Need Sub: Management of Care ● Question 4 Which of the following should the needs assessment committee do as a first step in the process of determining the organization's information needs? Select all that apply. Answer 1 out of 2 points Selecte d Answer s: Examining the vision of the organization Examining the mission statement Establishing goals to guide the work of the committee Correct Answer s: Examining the vision of the organization Examining the strategic plan Examining the mission statement Answer Rationale: Feedba ● The needs assessment committee should start the process by examining ck: the vision and mission statements of the organization as well as the strategic plan. This will guide the committee in looking to the future and determining the organization's information needs while continuing to support the mission. From this, goals or a charge should be developed to guide the work of the committee. The committee should consider using brainstorming techniques later when defining the expectations of an information system. ● The needs assessment committee should start the process by examining the vision and mission statements of the organization as well as the strategic plan. The committee should consider using brainstorming techniques later when defining the expectations of an information system. ● The needs assessment committee should start the process by examining the vision and mission statements of the organization as well as the strategic plan. This will guide the committee in looking to the future and determining the organization's information needs while continuing to support the mission. From this, goals or a charge should be developed to guide the work of the committee.