PGA 3.0 LEVEL 2 LATEST EXAM QUESTIONS AND CORRECT ANSWERS 120 EXAM QUESTIONS AND ANSWERS| VERIFIED ANSWERS

PGA 3.0 LEVEL 2 LATEST 2022-2023 EXAM QUESTIONS

AND CORRECT ANSWERS 120 EXAM QUESTIONS AND

ANSWERS| VERIFIED ANSWERS

What are systems? - ANSWER- performance standards, technologies, and policies

and procedures, which provide staff with rules and protocols for conducting

business in accordance with the facility's business plan.

What are Policies and Procedures? - ANSWER- serve as support systems for the

organization and form the guidelines for the practical, day-to-day enactment of the

facility's business plan

what are the four types of resources at a facility? - ANSWER- 1) financial

2) human

3) material or physical

4) time-based

What is human resources? - ANSWER- the most valuable assets , and the way

employees are organized. HR defines the golf operations

Why is time-based important? - ANSWER- employees have to have reasonable

and adequate time to perform tasks. Time is money too.

Why is a facility's culture important? - ANSWER- an intangible asset to help

business change and stay competitive in an ever-changing environment. It

describes the atmosphere around the club.

Why does culture effects customers? - ANSWER- any given customer's sense of

the culture will be shaped by the various experiences visiting the facility. Think of

an example for a high-end club.

What is important about a company's culture? - ANSWER- culture is not static and

we need to understand our customers' expectations and desires because they are the

lifeblood of the business. culture can't happen in a vacuums.

What is an organizational chart? - ANSWER- is a fundamental tool for clarifying

staff roles and the reporting relationships of team members. It outlines basic

responsibilities and shows relationships between an operation's function areas.

"who reports to whom"

What are the key actions for staffing consideration? - ANSWER- 1) identify

staffing needs

2) recruit staff

3) screen/hire staff

4) orient/train staff

5) compensate staff

6) evaluate staff

7) plan for succession

Why is a Job description important? - ANSWER- 1) clear written procedures

reduce misunderstandings

2) provide an objective tool for measuring performance

What is a High-performance profile? - ANSWER- clearly describe someone

performing a job as well as it could be done. It could help inspire job applicants

and also help staff members develop into high performers.

What do you need to know about Training? - ANSWER- 1) determine training

needs

2) provide training opportunities

3) develop training tools

what is safety training? - ANSWER- it is the chief importance to a facility -- think

emergency situation and CPR

What is Internal Training? - ANSWER- 1) orientation programs --set good

relationships between employers and employees

2) job rotation programs

3) on-the-job training (OJT) -- the most common way

4) staff meeting

5) written training materials -- policy and procedure are considered as sources of

training

External Training? - ANSWER- any program or training that is from outside of the

facility. A conference or when someone from outside comes to do a training.

What is an example of an important Training Tool? - ANSWER- Operations

manual -- the primary training tool; it documents the facility's policies and

procedures, including those for the golf shop, and usually includes position

descriptions and high-performance profiles

What is Employee development planning? - ANSWER- a process in which the

manager meets with each employee, usually once a year, to draft a plan that

identifies performance goals, skills to develop, and actions to take to reach those

goals, and a time frame for completing all steps.

What does it mean to Define Responsibilities? - ANSWER- any and all necessary

schedules. standards, and strategies for carrying out critical business should be

written out, as they provide a basis for what each employee has to do to be

successful on the job so there is no confusion.

How do you Monitor employee progress? - ANSWER- 1) have one or two meeting

a year to discuss evaluation

2) have several meetings regarding progress and achievement of the goals and

strategies

What is an Annual performance appraisal? - ANSWER- summarize what the

management and each team member have discussed throughout the year

What are the 3 P's in terms of employee evaluations? - ANSWER- past

performance, present performance, and prospects of future

How to Purchasing New Technology? (The steps) - ANSWER- 1) assess facility

needs

2) create a selection criteria checklist

3) qualify potential vendors

4) attend system demonstrations

5) issue a request for proposals

6) evaluate proposals and make a decision

7) negotiate contracts

What is important to know about forms? - ANSWER- forms do not exist before

business starts