QDM Principles > Customers Define Quality > Be Scientific > Measure, Measure, Measure > Optimize Business Performance > Quality Involves Teamwork > View Failures as Opportunities ABLE Problem Solving Process > ASSESS > BUILD > LAUNCH > EVALUATE ASSESS > ASSESS opportunities to improve the customer experience or business performance - and focus on one. > Focus on opportunity and initiating a team are the earliest steps in ABLE. BUILD > BUILD understanding of the improvement opportunity and build the solution. > Selecting a solution and identifying how you will measure success are important parts of BUILD. LAUNCH > LAUNCH the solution successfully through careful planning and control. > The improvement effort proceeds through careful implementation and control planning. EVALUATE > EVALUATE the implementation to confirm its real work success. > Performance is measured and results shared. Opportunity Statement a description of a quality problem, its impact, and the benefits of solving it. Opportunity Statement - Key Points a. Don't include causes b. Don't attribute blame c. Focus on a single problem d. Don't offer solutions e. Be realistic