1. What should a system administrator use to disable access to a custom application for a group of users? A. Profiles B. Sharing rules C. Web tabs D. Page layouts - ANS IS A. Profiles 2. Universal Containers needs to track the manufacturer and model for specific car companies. How can the system administrator ensure that the manufacturer selected influences the values available for the model? A. Create the manufacturer field as a dependent picklist and the model as a controlling picklist. B. Create a lookup field from the manufacturer object to the model object. C. Create the manufacturer field as a controlling picklist and the model as a dependent picklist. D. Create a multi-select picklist field that includes both manufacturers and models. - ANS IS C. Create the manufacturer field as a controlling picklist and the model as a dependent picklist. 3. Sales representatives at Universal Containers need assistance from product managers when selling certain products. Product managers do not have access to opportunities, but need to gain access when they are assisting with a specific deal. How can a system administrator accomplish this? A. Notify the product manager using opportunity update reminders. B. Enable opportunity teams and allow users to add the product manager. C. Use similar opportunities to show opportunities related to the product manager. D. Enable account teams and allow users to add the product manager. - ANS IS B. Enable opportunity teams and allow users to add the product manager. 4. What should a system administrator consider before importing a set of records into Salesforce? (There are two correct answers.) A. The import file should include a record owner for each record. B. Currency field values will default to the personal currency of the record owner. C. Data should be de-duplicated in the import file prior to import. D. Validation rules are not triggered when importing data using the import wizard. - ANS IS C. Data should be de-duplicated in the import file prior to import. 5. Which statement about custom summary formulas in reports is true? (There are two correct answers.) A. Reports can be grouped by a custom summary formula result. B. Custom summary formulas can reference a formula field within a report. C. Custom summary formulas can reference another custom summary formula. D. Custom summary formulas can be used in a report built from a custom report type. - ANS IS B. Custom summary formulas can reference a formula field within a report. D. Custom summary formulas can be used in a report built from a custom report type. 6. All fields on the Approval page layout are available to view on the Approval History related list. A. True B. False - ANS IS B. False 7. All of the following actions may take place on a Workflow Rule EXCEPT: A. Outbound API message B. Update Field C. Create a Task D. Create an Event - ANS IS D. Create an Event 8. All of the following are default Account record types- with Client Management EXCEPT: A. Account Tab Default B. Business Account Default C. Person Account Default D. Partner Account Default - ANS IS D. Partner Account Default 9. All of the following are true about Default Sales Teams EXCEPT: A. Default Sales Teams are configured on a user record B. Default Sales Teams may be added manually to an opportunity record C. Default Sales Teams may be added automatically to an opportunity D. Default Sales Teams may be added manually to an account record - ANS IS A. Default Sales Teams are configured on a user record 10. All of the following are true about Opportunity Pipeline and Forecast reporting EXCEPT: A. Pipeline reports may include omitted opportunities from the forecast B. Forecasts may be overridden C. Pipeline reports may be overridden D. Opportunity stages may be used to determine the forecast category of an opportunity - ANS IS A. Pipeline reports may include omitted opportunities from the forecast