What are the different interfaces for accessing a ServiceNow instance? - ✔✔1) Now
Platform User interface
2) Now Mobile App
3) Service Portal
What are the three components of the Now Platform User Interface? - ✔✔1) Banner
Frame
2) Application Navigator
3) Content Frame
What are the components of the Application Navigator? - ✔✔1) All Applications
2) Favorites
3) Your History
4) Filter Navigator
Group - ✔✔A collection of users who share a common purpose
Rol - ✔✔A collection of permissions used to grant access to applications and other
parts of the platform and assign security rights
Base system roles - ✔✔System Administrators
Specialized Administrator
Process User
Approver
Requester
Users are represented by a record on what table? - ✔✔[Sys_User] table
Where can you locate product documentation? - ✔✔docs.servicenow.com
What are the available options in the User menu on the banner frame? - ✔✔1) Profile
2) Impersonate User
3) Elevate Roles
4)Logout
What is a list? - ✔✔A list displays a set of records from a table.
· Each row represents a record
· Each column represents a field
What role grant users the permissions to manage users, groups and roles? -
✔✔user_admin
What are the components of the banner frame? - ✔✔1) Logo image
2) User menu
3) Global search
4) Connect Chat
5) Get help
6) Gear icon/Personalize instance settings
What are some common types of Interfaces? - ✔✔Homepage
List
Form
Dashboard
Knowledge Base
Service Catalog
What are the three different types if context menus in a list view? - ✔✔List Context
Menu
Column Context Menu
Record Context Menu
What is the List Anatomy? - ✔✔1) Title Bar
2) List filter / breadcrumbs
3) Column Heading
4) Column Header Search
5) Field Values
What can be applied to a table list to isolate a subset of the data? - ✔✔Filters
What can be used to categorize flag and locate records? - ✔✔Tags
A row represents what in the ServiceNow database? - ✔✔A record
What are the Filter Conditions components? - ✔✔Field
Operator
Value
(FOV)
What defines which fields appear in a list and the order of said fields? - ✔✔View
When do you use the Layout configuration? - ✔✔To configure a list layout to show or
hide fields from a view and change the list column order
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