A map to determine relationships between fields displaying an Import Set to fields in an existing table ✔✔What is a Transform Map in ServiceNow? Self-Service ✔✔What application is available to all users? Modify the order field ✔✔How do you change the sort sequence of fields or tasks? Record List Form Tables and Columns ✔✔In which three places can Tables and Fields be viewed and manipulated? Click arrow next to breadcrumb in list ✔✔Where do you change the Smart Filter Condition Builder? Click List Mechanic gear above check boxes ✔✔How do you display the slushbucket? A view ✔✔What do you call a saved version of a personalized form? Click on the table name at the top of a list and select filter ✔✔How do you apply a saved filter? A Form ✔✔What displays fields from one record and can be used to edit the record data? Light red - required but has a saved value. Green - Modified field content - need to save. Red - Required and needs value. Orange - Read-only ✔✔What are the field status indicators? Invalid data or mis-typed word ✔✔What does a red-dashed line indicate? Submit ✔✔What do you click to save changes on a new form and return to the previoiusly viewed page? Update ✔✔What do you click to save changes on an existing record and return to the previously viewed form? Right click form header and click save ✔✔What do you click on to save changes without leaving the form? Insert or Insert and stay ✔✔What do you do to save a new record to the db instead of updating the current item? UI Policy ✔✔What is a rule that applies to a form to dynamically change form information on the form itself? Data Policy (not used much) ✔✔What enables admins to set mandatory and read-only states for a field? UI Actions ✔✔What do you use to put buttons, links and context menu items on forms and lists? A Business Rule ✔✔What is a control that applies permissions, sends notifications and triggers other processes when a record is displayed, inserted, updated or deleted or when a table is queried? When accessed through the form ✔✔Client scripts only apply when? Globally ✔✔Business Rules apply when? When you can use UI policies or Access Control Rules ✔✔When SHOULDN'T you use client scripts? onCellEdit onChange onLoad onSubmit ✔✔Client scripts can be executed in four ways. What are they? No, but they can be disabled ✔✔Can plug-ins be removed? Record list view Schema map Tables and Columns module ✔✔Name three interfaces for viewing and manipulating tables? Data Dictionary ✔✔What stores structure and relationship definitions? Sys_dictionary sys_documentation sys_db-object ✔✔What three tables provide Data Dictionary and relationship information? Order field - Best practice 3 digit numbers ✔✔How do you establish the sequence for displaying lists? Configuration Item ✔✔What does CI stand for? CMDB ✔✔What is a series of tables that contains all the assets and business services controlled by a company? A Configuration Item (CI) ✔✔What do you call a tangible device or intangible dedicated software in the CMDB? cmdb_ci ✔✔What is the core CI table? Cmdb_rel_ci ✔✔What is the CI relationship table? Computers/Devices on the network software contracts and licenses Business services ✔✔List CI examples Task and CI ✔✔What are the two base tables of SN? Locate failed changes and associate incidents Facilitate quick analysis of impact, helping reduce or eliminate downtime cost savings ✔✔List Benefits of CMDB? Business Service Map graphically displays the CIs that compose a business service and indicates status ✔✔What is a BSM map? A role that has special permissions for the duration of the log in session ✔✔After the High Security plugin is activated, a security_admin privilege is created. What is an elevated privilege? security_admin ✔✔To access the control list you have to have which access? In the User sys_user table ✔✔Where is the user record stored