Base table for storing SLA records (NOT SLA definitions) is? Options are : task_sla contract_sla sla sla_definition ✔✔task_sla What are possible import sources? (Select all that Apply) Options are : HTTP CSV EXCEL JDBC NETWORK SFTP ✔✔HTTP, CSV, EXCEL, JDBC, SFTP All workflows absolutely must have a beginning and an end. Options are : True / False ✔✔True What does the banner frame contain? Options are : Logo and global navigation control Task [task] and configuration item Self-service items It is one set of table fields ✔✔Logo and global navigation control Which application menu is used in capturing and moving changes from one instance to other? Options are : Update Set Import Set Change None ✔✔Update Set Where can you find the response time indicator? Options are : Any form that has the know icon: Ess self-service; itil users can get it through self-service and service desk; admins and knowledge managers have additional ability with other modules In the right hand corner of forms and lists It's the filter views (i.e., when you run a report); the more you add the longer it gets What is being secured (row or table) and the rights to it ✔✔In the right hand corner of forms and lists Which of the following are captured in update set: (Select all that Apply) Options are : Group Creation Incident Creation Field Creation Table Creation ✔✔Field Creation, Table Creation How do you deactivate an application? Options are : System diagnostics > upgrade history System applications > applications > Open the app record and uncheck the active check box The existing record will be updated with the new information Click on the pencil icon next to the Application name in the Application Navigator and Uncheck Active ✔✔Click on the pencil icon next to the Application name in the Application Navigator and Uncheck Active Basic Knowledge publishing workflow stages are? Options are : Start > Process > End Created > Reviewed >Deployed Draft > Review > Published > Retire None ✔✔Draft > Review > Published > Retire What tables can't be deleted? Options are : Semaphores control the number of user transactions that can be run in parallel. It makes sure there aren't too many things running at once Approvals, conditions, notifications, tasks, timers, utilities To automate a sequence of activities Base tables, e.g., task, cmdb_ci ✔✔Base tables, e.g., task, cmdb_ci Select Correct statements: (Select all that Apply) Options are : Metric is used to measure and evaluate the effectiveness of ITSM process Metric can gather data as the data is updated Metric measures data over time to show past history Metric definition provides a declarative way of defining metrics and once defined, the data for the metric is gathered and occurrences of the metric are calculated and stored ✔✔Metric is used to measure and evaluate the effectiveness of ITSM process, Metric can gather data as the data is updated, Metric measures data over time to show past history, Metric definition provides a declarative way of defining metrics and once defined the data for the metric is gathered and occurrences of the metric are calculated and store