SMART SERVE CERTIFICATION EXAM 2023 REAL EXAM QUESTIONS AND CORRECT ANSWERS(VERIFIED ANSWERS) VERSION 2

SMART SERVE CERTIFICATION EXAM 2023 REAL EXAM

QUESTIONS AND CORRECT ANSWERS(VERIFIED ANSWERS)

VERSION 2

Q1. Which of the following situations and individual circumstances are particularly

hazardous (risk from drinking)?

• (A) women who are pregnant,

• (B) women planning to become pregnant,

• (C) teenagers or persons on medication

• (D) all of the above

Q2. You must be this old to sell alcohol

• (A) 17

• (B) 18

• (C) 19

• (D) 21

Q3. What is the legal drinking age in Ontario?

• (A) 17

• (B) 18

• (C) 19

• (D) 21

Q4. Which of the act determines who can sell, buy alcohol?

• (A) Liquor Licence and Control Act,

• (B) Beverages Act,

• (C) Non-alcoholic and Beverages Act,

• (D) Food and Drugs Act

Q5. In which of the following places a person can smoke?

• (A) any public places

• (B) any bar

• (C) any restaurant

• (D) any patio bars

Answer: _D

Answer: _D

Answer: _A

Answer: C_

Answer: _A

Q5. What is the meaning of Inappropriate speech volume?

• (A) They shout when it isn’t necessary

• (B) Whisper when there’s no need

• (C) When only voice may go from low to high or vice versa

• (D) All of the above

Q6. What do you do when someone (after in toxic) yells in the workplace?

• (A) Stay calm and don’t feed into their anger

• (B) Call the police

• (C) Calmly address the yelling and suggest that a change in volume is necessary

• (D) all of the above

Q7. Which is used to indicate your customer may be starting to show the signs of

intoxication from alcohol and other substances?

• (A) Tip sheet

• (B) Type sheet

• (C) Tripple sheet

• (D) Track sheet

Q8. Which of the following signs may help you to determine if a person is intoxicated?

• (A) take longer to respond to questions

• (B) take longer to react to events

• (C) may easily become muddled

• (D) All of the above

Q9. What would be your strategies to deal with customers who show signs of

intoxication?

• (A) a single sign is enough to link to intoxication

• (B) Monitor the motor control carefully

• (C) offer more alcoholic drinks

• (D)serve food to decrease the rate of drinking

Q10. What would be your strategy to make “low-risk” who show signs of intoxication?

• (A) offer food or low-alcohol drinks

• (B) low-alcohol or non-alcohol drinks