Communication theory and professional practice Learning objectives After reading this chapter, you should be able to:  define a range of meanings for communication and explain why they are relevant to professional practices  describe the core elements of communication models  explain the concept of communication as an action through the transmission approaches  explain the concept of communication as a transaction, and explain the notion of the social construction of reality  evaluate the differences between transmission and transaction approaches to understanding communication  consider the role of ethics in communication. Discussion Questions and Solutions 1. Which of the four definitions of communication seems to be the most useful and appropriate in relation to your work as a student? All these definitions are useful depending upon the circumstances. No single definition encompasses all the situations where communication is involved. For example: 1. The transaction models could be useful when dealing with an upset customer or client. 2. The transmission models could be useful when sending an email. Students could extend these suggestions by describing how the models could enhance or hinder communication. 2. Which forms of communication are most important in your profession? Give some examples and situations in which communication competence is important for you as a professional. Answers will vary greatly here. Students should be encouraged to discuss this topic with reference to their own professional experience. Examples of forms of communication in this context may include: