Chapter 1 Human Relations: A Background Learning Objectives After studying this chapter, you will be able to accomplish the following objectives: LO 01-01: Define human relations. LO 01-02: Explain the importance of human relations in business. LO 01-03: Discuss the challenges of human relations as these factors affect success in business. LO 01-04: Identify what the study of human relations does not include. LO 01-05: Describe the areas of emphasis for human relations in today‘s workplace. LO 01-06: Discuss a short history of the study of human relations. Key Terms Bureaucracy: A formal organization in which each person has specific duties and responsibilities and is assigned to only one supervisor. Communication: The giving and receiving of ideas, feelings, and information among people. Group dynamics: The set of interpersonal relationships within a group that determine how group members relate to one another and that influence task performance. Hawthorne experiment: A five-year study conducted at the Western Electric plant in Hawthorne, Illinois, that showed that workers performed b