What does "CAD" stand for? Computer aided dispatch - automates functions for receiving calls - shortens time -VERIFIES Addy Dispatcher 1st responsibility? Get the info needed to dispatch to the correct location GPS Global positioning system PSAP public safety answering point; any agency that takes emergency calls from citizens in a given region and dispatches the emergency resources necessary to respond to individual calls for help. What should you do as a telecommunicater if a caller disconnects dispatch the police to check in ANI Automated Number Identifier -> shows caller's # TDD Telecommunications Device for Deaf -> device used by dead for emergency services TTY Teletype -> device used by deaf to contact emergency Can telecommunication centers receive text messages? YES ADA American Disabilities Act Which system is similar to the US Emergency Services system The Canadian emergency systems Where are mobile radios found? On an engine/ some vehicle What is a PTT? Press to talk What is the 5 step process of receiving/dispatching emergency calls? 1. Call receipt 2. Location validation 3. classification / priority 4. unit selection 5. dispatch ALI Automated Location Identifier -> relies on accurate & current database Direct Line A telephone that connects two predetermined points. National Fire Incident Reporting System A system used by fire departments to report and maintain computerized records of fires and other fire department incidents in a uniform manner. NFPA 1061 Complete list of qualifications for telecommunicators Time it should take to dispatch after getting a call at a center? 60 sec Call box A system of telephones connected by phone lines, radio equipment, or cellular technology to a communications center or fire department. - great for rural areas Base station a two-way radio at a fixed site such as a hospital or dispatch center