CONTENTS PART 1 COMMUNICATING IN THE WORKPLACE Chapter 1 Introduction to Technical Communication 1 Chapter 2 Meeting the Needs of Specific Audiences 4 Chapter 3 Persuading Your Audience 7 Chapter 4 Weighing the Ethical Issues 10 Chapter 5 Teamwork and Global Considerations 13 Chapter 6 An Overview of the Technical Writing Process 16 PART 2 THE RESEARCH PROCESS Chapter 7 Thinking Critically about the Research Process 19 Chapter 8 Evaluating and Interpreting Information 22 Chapter 9 Summarizing Research Findings and Other Information 25 PART 3 ORGANIZATION, STYLE, AND VISUAL DESIGN Chapter 10 Organizing for Readers 28 Chapter 11 Editing for a Professional Style and Tone 31 Chapter 12 Designing Visual Information 34 Chapter 13 Designing Pages and Documents 37 PART 4 SPECIFIC DOCUMENTS AND APPLICATIONS Chapter 14 Email 40 Chapter 15 Workplace Memos and Letters 43 Chapter 16 Résumés and Other Job-Search Materials 46 Chapter 17 Technical Definitions 49 Chapter 18 Technical Descriptions, Specifications, and Marketing Materials 52 Chapter 19 Instructions and Procedures 55 Chapter 20 Informal Reports 58 Chapter 21 Formal Analytical Reports 61 Chapter 22 Proposals 64 Chapter 23 Oral Presentations and Video Conferencing 67 Chapter 24 Blogs, Wikis, and Web Pages 70 Chapter 25 Social Media