USPS 421 WINDOW CLERK EXAM / WINDOW CLERK 421USPS EXAM 300+REAL EXAM QUESTIONS AND 100% CORRECT ANSWERS 2022-2024

USPS 421 WINDOW CLERK EXAM / WINDOW

CLERK 421USPS EXAM 300+REAL EXAM

QUESTIONS AND 100% CORRECT ANSWERS

2022-2024

What is GIST --ANS-- Greet. Inquire, Suggest, Thank

What is the postal service mission? --ANS-- Provide trusted, affordable universal

service

Why does the Postal service go by the 24 hr clock? --ANS-- To keep process on

task to ensure collection and delivery is on time

What is the minimum size of a letter --ANS-- 3 1/2 x 5

What do you get with Priority Mail Express? --ANS-- $100 insurance, 1-2 day

delivery Guarantee, Tracking

What do you get with USPS Tracking? --ANS-- Day and time of delivery

What are the color of the money orders? --ANS-- Green (domestic) Pink

(international)

Why would someone need to insure a package? --ANS-- Against lost, stolen, or

damaged item

How long are money orders good for? --ANS-- FOREVER

What are the 3 P's? --ANS-- Personal, Professional, Postal

How many keys do you get when you rent a PO Box? --ANS-- 2

PO Boxes can be rented for how many months at a time --ANS-- 3 months (auto

pay) 6 months, 12 months

What is Balloon Pricing? --ANS-- Very light and very large

What are the characteristics for Dimensional Weight Pricing --ANS-- Priority,

Zone 5-8 and is more than a Cubic foot

What is a IRC (International Reply Coupon)? --ANS-- a prepaid coupon use to

purchase stamp equivalent of current postage rate to other country

What would certified mail be used for? --ANS-- Important documents such as

taxes, court documents.

What is restricted delivery? --ANS-- when you needed a specific person to sign

for item

When do you need to fill out a 8105A? --ANS-- for money orders purchases in

$3000 or more and cashing of $10, 000 in a single day

When would you fill out a 8105B --ANS-- when a suspicious transaction has

taken place

What kind of payment can the Post office take? --ANS-- Cash, credit/debit cards,

money orders, travelers checks, checks (personal and business)

What can you not purchase with a credit card? --ANS-- Money orders, payment to

DOS for passports employee debt, trust funds, etc

What is the Max per Domestic money order? --ANS-- $1000

What it the Max per International money order? --ANS-- Up to $700

What are some trigger words? --ANS-- you need to.. its not my problem, I

cant/wont

What are some calming words? --ANS-- I'm sorry... that sounds so frustrating, let

me help

What is oversized pricing? --ANS-- Big and Heavy

What is the Max weight the Post office will accept? --ANS-- 70 lbs

How many bait money orders do you have? --ANS-- 3

Why do you have bait money orders? --ANS-- to help aid in investigation to help

USPIS

Where would I go to find out if I can mail a fur coat to China? --ANS-- IMM

(international Mail Manual)

Where do you keep your bait money orders? --ANS-- Under your largest bills in

your till

What is an irregular sized package? --ANS-- tube, film photo mailer

What is the DMM used for? --ANS-- Dom Mail Manual to see how to mail

something in the US

How often is the Retail digest published --ANS-- bi-weekly

Where would I go to find out how to hang the POW flag --ANS-- Postal bulletin

Why would someone want to use Signature Confirmation? --ANS-- For added

security to insure item is signed when received

How often do you need to do your 1412 (end of day report) --ANS-- daily and

sign with ink

What is Premium Forward service? --ANS-- When a customer is mailed weekly

via priority mail all of their mail for a fee

How long is a permanent forward kept on file? --ANS-- 18 months

How much insurance can you purchase? --ANS-- up to $5000

How many forms of ID do you need to rent a PO Box? --ANS-- 2 - One photo and

one with proof of address

How long can you hold your mail for? --ANS-- min of 3 days no more than 30

If your in a market dominant area, do you pay a deposit for your PO Box keys? --

ANS-- Yes

How many day do you have to verify info on a new PO Box rental --ANS-- 3 days

When do you issue a 2nd/Final notice on a certified item? --ANS-- 5 days

When do you return an unclaimed certified item --ANS-- 15 days

How much cash are you accountable for in your drawer? --ANS-- $100

How much are you allowed to be short in your drawer --ANS-- $10 or 10%

How often is your drawer audited --ANS-- quarterly

Can you share your drawer? --ANS-- NO

What is anonymous mail? --ANS-- mail that bears postage stamps, weighs over 13

oz and is not presented to a retail clerk

What is identifiable mail --ANS-- mail that has been click and ship, Metered

permit imprint

What is EDDM (every door direct mail) --ANS-- 5000 pieces or less to be

delivered to every house/mail box

how much cash back can you get? --ANS-- $50 in increments of $10

What is special handling --ANS-- used for bees and poultry (baby chicks)

What is package interception? --ANS-- recalling or redirecting a trackable

package

what is the benefit of retail equipment? --ANS-- multiple transaction, running

tally, less mathematical errors

How often do the retail floor get restocked --ANS-- 2 a week

what is a firm hold out? --ANS-- business that received 50 plus letters daily, set up

and cancelled by postmaster

what is a certificate of mailing --ANS-- proof of mailing