WGU AMT2 HCM 6000 Service Line Development READINESS ASSESSMENT GUIDE Q & S 2025/2026

1. Multiple Choice: Which of the following is a key factor in the
successful development of a new service line?
 a) Market demand analysis
 b) Competitor service offerings
 c) Financial projections
 d) All of the above
 Answer: d) All of the above
 Rationale: A successful service line development requires a
thorough analysis of market demand, an understanding of
competitor offerings, and accurate financial projections to ensure
viability and sustainability.
2. Fill-in-the-Blank: The __________ model is a strategic tool used
to analyze the competitive environment of a healthcare service line.
 Answer: Porter's Five Forces
 Rationale: Porter's Five Forces model helps in understanding the
competitive forces at play in the healthcare industry, which is
crucial for developing a robust service line strategy.
3. True/False: Service line development should prioritize highvolume, low-margin services to ensure profitability.
 Answer: False
 Rationale: While volume is important, the focus should be on
services that align with the organization's strengths and market
needs, which may not always be low-margin services.
4. Multiple Response: Select all that apply. Effective service line
development requires:
 a) Interdisciplinary collaboration
 b) Robust marketing strategies
 c) Comprehensive risk assessment
 d) Patient-centered care models