A healthcare quality management professional has all of the following responsibilities toward improving patient safety EXCEPT: 1) Appointing a supervisor for a patient safety program 2) Incorporating new technology into a patient safety program 3) Helping to develop a patient safety program 4) Setting and reviewing goals for a patient safety program Correct Ans - 1) Appointing a supervisor for a patient safety program In terms of improving patient safety, the healthcare quality management professional's responsibilities include the following: - helping to develop a patient safety program - incorporating new technology into a patient safety program - setting and reviewing goals for a patient safety program. The healthcare quality management professional's responsibilities do not necessarily include the responsibility of appointing a supervisor for a patient safety program. That particular task will likely fall to others within hospital administration. Which of the following types of charts is best for determining cause and effect? 1) Pareto 2) Run 3) Fishbone 4) Control Correct Ans - 3) Fishbone A fishbone chart is most useful for helping to determine cause and effect. A control chart is useful for seeing the changes in a process; this would include effects but not necessarily causes. A run chart is most useful for viewing data over a time sequence. A Pareto chart uses two types of charting techniques to determine statistical information, but it is not necessarily useful for determining cause and effect. A hospital needs to decide whether or not to incorporate a new feature into its current services, and as a result has commissioned qualitative research that will provide detailed feedback. Specifically, the hospital would like to collect opinions from patients and other hospital customers with a wide range of experience and backgrounds. Which of the following types of assessments is most likely to be of use to the hospital? 1) Case Study 2) Focus Group 3) Team analysis 4) survey Correct Ans - 2) The focus group will be most useful in providing the hospital with a broad range of opinions, as well as detailed feedback. The survey would limit answers to those available among the answer choice options, so this would not necessarily guarantee detailed feedback. The team analysis would largely remove patient and customer opinion from the decision. The case study would isolate findings to a single scenario and would fail to offer broad findings and detailed feedback. The process of risk management for the healthcare quality management professional includes all of the following EXCEPT: 1) reporting of incidents 2) identification of risk 3) prevention of risk 4) analysis of effects Correct Ans - 1) reporting of incidents The healthcare quality management professional is responsible for the following, in terms of risk management: - - identifying the risk - analyzing the effects of the risk - preventing the risk. These responsibilities do not necessarily include the responsibility of reporting an incident of risk; that may or may not apply, depending on the source of the risk. (It should be noted, however, that the healthcare quality management professional is responsible for reviewing the incident report about the risk; of course, this is not the same as actually reporting an incident of risk.) A review of supplies determined that a clinic is running low on several items essential for operation. With recent budget cuts, the clinic has to review costs carefully to find the best price for each item. What is the healthcare quality management professional's role in this? 1) Assist in developing a list of suppliers, by cost, for each item 2) Oversee the purchase of each item to ensure cost management