1. What is operation management and why is it important for computer science?

Answer: Operation management is the process of planning, organizing, directing, and controlling

the activities and resources involved in producing and delivering goods and services. It is important

for computer science because it helps to optimize the performance, quality, efficiency, and

reliability of software systems, hardware devices, networks, and data centers.

2. What are some common operation management techniques or tools used in computer science?

Answer: Some common operation management techniques or tools used in computer science are:

- Project management: the application of knowledge, skills, tools, and techniques to achieve specific

goals and objectives within a given scope, time, cost, and quality constraints.

- Agile methodology: a flexible and iterative approach to software development that emphasizes

collaboration, feedback, and adaptation to changing requirements and customer needs.

- DevOps: a set of practices that combines software development and IT operations to deliver

software products faster and more reliably through automation, integration, and continuous

improvement.

- Lean principles: a set of principles that aim to eliminate waste, increase value, and improve

efficiency and quality in any process or system.

- Six Sigma: a data-driven methodology that uses statistical tools and techniques to measure,

analyze, improve, and control the variation and defects in any process or system.

3. What are some key performance indicators (KPIs) or metrics that can be used to evaluate the

effectiveness of operation management in computer science?