A healthcare quality management professional has all of the following responsibilities toward improving patient safety EXCEPT: 1) Appointing a supervisor for a patient safety program 2) Incorporating new technology into a patient safety program 3) Helping to develop a patient safety program 4) Setting and reviewing goals for a patient safety program Correct Ans - 1) Appointing a supervisor for a patient safety program In terms of improving patient safety, the healthcare quality management professional's responsibilities include the following: - helping to develop a patient safety program - incorporating new technology into a patient safety program - setting and reviewing goals for a patient safety program. The healthcare quality management professional's responsibilities do not necessarily include the responsibility of appointing a supervisor for a patient safety program. That particular task will likely fall to others within hospital administration. Which of the following types of charts is best for determining cause and effect? 1) Pareto 2) Run 3) Fishbone 4) Control Correct Ans - 3) Fishbone A fishbone chart is most useful for helping to determine cause and effect. A control chart is useful for seeing the changes in a process; this would include effects but not necessarily causes. A run chart is most useful for viewing data over a time sequence. A Pareto chart uses two types of charting techniques to determine statistical information, but it is not necessarily useful for determining cause and effect. A hospital needs to decide whether or not to incorporate a new feature into its current services, and as a result has commissioned qualitative research