WGU D221 NURS 3630 Organizational Systems & Healthcare Transformation OA READINESS GUIDE Q & S 2025/2026

1. Multiple Choice: Which theory best explains the impact of
organizational culture on healthcare transformation?
 a) Chaos Theory
 b) Complexity Science
 c) Lewin's Change Management Model
 d) Kotter's 8-Step Change Model
 Correct Answer: b) Complexity Science
 Rationale: Complexity Science provides a framework for
understanding the dynamic and interdependent systems
within healthcare organizations, which is essential for
effective transformation.
2. Fill-in-the-Blank: __________ is a critical component of
successful organizational change and involves engaging
with stakeholders at all levels.
 Correct Answer: Communication
 Rationale: Effective communication ensures that all
stakeholders understand the change process, their roles
within it, and the benefits of the change, leading to better
buy-in and collaboration.
3. True/False: Decentralization in healthcare systems
always leads to improved patient outcomes.
 Correct Answer: False
 Rationale: While decentralization can lead to
improvements by empowering local decision-making, it
does not guarantee improved patient outcomes without
proper implementation and support systems.
4. Multiple Response: Select all that apply. Which of the