Which definition is used for quality, evaluates how well a product performs its intended function? Fitness for use 14 points for quality improvement Which total quality management (TQM) process was developed to stress management's responsibility for quality? ISO 9000 Set of international standards on quality management and quality assurance, critical to international business -TQM process consists of 13 published standards and guidelines -Like when joint commission shows up at the hospitals Checklist A list of common defects and the number of observed occurrences of these defects. scatter diagram a plot of two variables showing whether they are related Control Chart A graph that shows whether a sample of data falls within the common or normal range of variation. mean A statistical measure of central tendency, or average, based on dividing a total by the number of individual cases. assignable causes of variation -Causes can be identified and eliminated -e.g. poor employee training, worn tool, machine needing repair