TABLE OF CONTENTS Purpose and Perspective of the Chapter...................................................................................................2 Chapter Objectives .....................................................................................................................................2 What's New in This Chapter......................................................................................................................2 Chapter Outline ..........................................................................................................................................2 Additional Activities and Assignments .....................................................................................................4 In-Class Discussion...................................................................................................................................4 Additional Resources..................................................................................................................................5 Primary Sources........................................................................................................................................5 Competency Assessments.........................................................................................................................6 Instructor Manual: Lynn B. Hoeltke, The Complete Textbook of Phlebotomy, 2025, 9780357932797; Chapter 1: Introduction to Phlebotomy © 20 2 25 Cengage Learning, Inc. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. PURPOSE AND PERSPECTIVE OF THE CHAPTER The purpose of this chapter is to provide the basic information that is needed before one can perform phlebotomy. It outlines the duties of the people who will be working with the phlebotomist both in the laboratory and in a health care facility. The student will gain familiarity with the departments of the laboratory and the testing that is performed in each department. The student will also better understand the agencies that regulate how health care facilities must operate. CHAPTER OBJECTIVES The following objectives are addressed in this chapter: 1. Identify members of the laboratory staff. 2. Describe the duties of laboratory staff members and their education path. 3. Outline the phlebotomist’s responsibilities as a member of the health care team. 4. Describe what it means to be a professional as a phlebotomist. 5. Identify departments in the laboratory and explain their function. 6. Identify departments within the hospital and explain their function. 7. Identify each section of the laboratory and give examples of tests that would be performed in that section. 8. Describe the importance of communication and maintaining quality care within the laboratory and with other departments of the hospital. 9. List five patient rights and explain how these patient rights would affect a phlebotomist’s job. 10. Explain advance directives and how they can direct a patient’s care. 11. Describe the standards and agencies that govern laboratory practice. [return to top] WHAT'S NEW IN THIS CHAPTER The following elements are improvements in this chapter from the previous edition:  Expanded discussion of areas in the hospital [return to top] CHAPTER OUTLINE The following outline organizes activities (including any existing discussion questions in PowerPoints or other supplements) and assessments by chapter (and therefore by topic), so that you can see how all the content relates to the topics covered in the text. I. Phlebotomy’s Role In Health Care (PPT Slides 2–10; LO 1.1, 1.2, 1.3, 1.4, 1.5, 1.6, 1.7) a. Phlebotomists in the Hospital Setting i. Definition of the phlebotomist’s task ii. Differences between centralized and decentralized phlebotomy b. Areas of the Hospital and Health Care Settings