1. What is the primary goal of organizational behavior? a) To manipulate employee behavior b) To understand, predict, and manage employee behavior c) To enforce strict organizational policies d) To increase financial gains at the expense of employee satisfaction Answer: b) The primary goal of organizational behavior is to understand, predict, and manage employee behavior. Rationale: Organizational behavior aims to create more efficient and effective organizations by understanding the complex interactions between individuals, groups, and organizational structures. 2. How does the concept of 'emotional intelligence' impact leadership effectiveness? a) It has no significant impact b) It undermines the authority of leaders c) It enhances a leader's ability to manage emotions and interpersonal relationships d) It is only important in non-profit organizations Answer: c) Emotional intelligence enhances a leader's ability to manage emotions and interpersonal relationships. Rationale: Leaders with high emotional intelligence can better understand and manage their own emotions and those of others, leading to improved communication and team dynamics. 3. In the context of organizational behavior, what does 'job satisfaction' refer to? a) The financial benefits one receives from their job b) The feeling of accomplishment after completing a task c) The overall sense of fulfillment and contentment one has with their job d) The number of vacation days an employee receives Answer: c) The overall sense of fulfillment and contentment one has with their job. Rationale: Job satisfaction is a complex emotional response to one's job that encompasses a variety of factors, including work environment, role clarity, and personal growth opportunities. 4. Which theory suggests that employees are motivated by a hierarchy of needs?