1. Q: Hospitals and other care providers use the patient engagement frame- work to gradually expand the tools and methodsthey use to improve quality of care delivery as well as quality of health.What do I really mean by that?: Answer A:The patient engagement framework isthe pathway- or roadmap- toward getting patients fully integrating into his or her own health care. 2. Q:Why should providers care about meaningful use?: Answer A: Meaningful rules allow hospitals and clinicians to receive reimbursement for HIT investments initially and to avoid penalties in the future when that technology is used in ways that enhance the experience and quality of care. It's also one more way for us to help push our healthcare system in the direction of being a value based system. 3. Q: How do we accomplish keeping providers and patients informed? (the Inform Me level of the Patient Engagement Framework): Answer A: Most healthcare systems addressthe "Inform Me" need through their patient and marketing portals-- Including providing health information through the hospital's website 4. Q:What's wrong with patient's accessing information from general websites like WebMD?: Answer A: lack of validated, trustworthy information as well as pharmaceutical bias and medical device ads that are intended to influence the consumer. Providing health information through the hospital's (or clinic's; where ever) website adds a degree of authenticity that leads patients to trust the information and feel more comfortable sharing what they've learned with their trusted clinicians. 5. Q:What did we used to use before Health InformationTechnology to help inform patients?: Answer A: Self-care handbooks