1. What is the primary goal of continuous quality improvement (CQI) in healthcare? A. Cost reduction B. Patient satisfaction C. Process standardization D. Outcome enhancement Answer: D. Outcome enhancement Rationale: The primary goal of CQI is to improve health outcomes by identifying and addressing systemic issues in healthcare processes. 2. Which of the following is a key principle of Total Quality Management (TQM) in healthcare? A. Focus on the individual B. Emphasis on short-term gains C. Employee involvement D. Centralized decision-making Answer: C. Employee involvement